Startek Work From Home Jobs 2025: Apply for Zomato Voice Process Customer Service Associate Role (₹14,000 Fixed Salary)
🎯 Introduction: Launch Your Customer Support Career from Home with Startek
Are you looking for a stable work from home job with a reputed global company? Here’s your chance!
Startek (formerly Aegis Customer Support Services Pvt. Ltd.), a leading global customer experience (CX) solutions provider, is hiring Customer Service Associates for the Zomato Inbound Voice Process.
This is a full-time, work-from-home opportunity offering a fixed salary of ₹14,000 per month — perfect for freshers and experienced candidates who are looking to start or grow their careers in customer service.
With flexible working conditions, professional training, and an opportunity to work for one of India’s most trusted food delivery platforms (Zomato), this job offers both security and skill development from the comfort of your home.
🏢 About Startek (Aegis Customer Support Services Pvt. Ltd.)
Startek is a global leader in customer experience management and business process outsourcing (BPO), operating across 12 countries with over 38,000 employees.
Headquartered in Mumbai, India, Startek provides voice, chat, and digital support to some of the world’s most recognized brands across sectors such as telecom, e-commerce, banking, and logistics.
🌍 Key Facts about Startek:
- Founded: 1987
- Headquarters: Mumbai, Maharashtra
- Presence: 12 countries
- Team Strength: 38,000+ associates
- Core Values: Collaboration, Integrity, Innovation, and Excellence
Startek is known for its employee-first approach — offering growth opportunities, continuous learning, and flexible work options for associates worldwide.
📋 Job Overview: Startek Zomato Voice Process Hiring 2025
| Particulars | Details |
|---|---|
| Company Name | Startek (Aegis Customer Support Services Pvt. Ltd.) |
| Process Name | Zomato Inbound Voice Process |
| Job Role | Customer Service Associate |
| Job Type | Apprentice Hiring (Work from Home) |
| Experience Required | 0 – 2 years (Freshers can apply) |
| Salary | ₹14,000 (Fixed, In-hand) |
| Work Location | Remote (India) |
| Shift Type | Rotational (9-hour shift, 6 days a week) |
| Employment Type | Full-Time, Permanent |
| Hiring Office Location | Bhopal, Madhya Pradesh |
💬 About the Role: What You’ll Be Doing
As a Customer Service Associate (Voice Process) for Zomato, you’ll be the voice of the brand — helping customers resolve their queries, concerns, and requests related to food orders, delivery issues, payments, and more.
You’ll handle inbound calls from Zomato delivery partners or customers, ensuring smooth communication and quick problem resolution while maintaining high levels of professionalism and empathy.
🔹 Key Responsibilities:
- Handle inbound voice calls related to Zomato orders and delivery partner support.
- Understand customer concerns and provide appropriate solutions within defined timelines.
- Ensure high accuracy in communication and maintain customer satisfaction.
- Follow company processes, quality guidelines, and compliance standards.
- Maintain call logs, update CRM systems, and track ticket closures.
- Coordinate with internal teams when needed for escalation or clarification.
This is a non-sales, customer support voice process — perfect for candidates who enjoy communication and problem-solving.
⚙️ Technical Requirements (Work from Home Setup)
To ensure smooth performance and call quality, Startek requires candidates to meet the following system and connectivity requirements:
| Requirement | Specification |
|---|---|
| Processor | Intel i5 / i7 / Ryzen (6th Gen or higher) |
| Operating System | Windows 10 |
| RAM | Minimum 8 GB |
| Headset | USB Headset (mandatory) |
| Internet Connection | Stable Wi-Fi / Broadband connection |
| Other | E-Aadhaar downloaded on system (mandatory for verification) |
📢 Note: Only candidates with the required system setup and internet connection will be shortlisted for onboarding.
🕒 Work Schedule & Shifts
- Shift Duration: 9 hours (8 hours login + 1-hour break)
- Work Days: 6 days per week
- Week Off: 1 rotational day off (not fixed weekends)
- Type of Shifts: Rotational, including early morning, evening, and night shifts (depending on process requirement)
Startek follows a 24×7 operations model to support Zomato’s customer base. Hence, flexibility with shifts is essential.
💰 Salary & Compensation
| Component | Amount |
|---|---|
| Fixed In-Hand Salary | ₹14,000 per month |
| Type | Full-time / Apprenticeship |
| Incentives | Performance-based (optional) |
| Benefits | Work from home, stable job, professional experience |
💡 Note: This is a fixed-salary position — no deductions beyond standard compliance. However, candidates must maintain regular attendance and quality performance to retain eligibility.
🧩 Eligibility Criteria
| Criteria | Details |
|---|---|
| Education | Minimum 12th Pass or Any Graduate |
| Experience | 0 – 2 years (Freshers eligible) |
| Age Limit | 18 – 35 years |
| Language Skills | Excellent verbal communication in English & Hindi |
| Technical Skills | Basic computer and typing skills |
| Additional Requirement | Candidate must not have worked previously with Startek in the same process |
⚠️ Important:
- Candidates who have previously worked with Startek’s Zomato process are not eligible for rehire.
- No long leaves (for marriage, exams, or vacations) will be approved for the first 3 months of employment.
🎯 Key Skills Required
- Excellent communication and listening skills
- Problem-solving mindset with empathy towards customers
- Basic technical understanding to troubleshoot order or payment issues
- Ability to multitask and handle pressure in a fast-paced environment
- Strong attention to detail and quality compliance
If you enjoy talking to people, resolving problems, and providing exceptional service — this role is made for you!
🧠 About Zomato Voice Process
The Zomato Voice Process is one of Startek’s premier client processes. Associates here support Zomato’s delivery partners and customers by handling real-time calls related to:
- Order confirmation or cancellations
- Delivery status inquiries
- Refunds and payment-related issues
- Restaurant or menu clarification
- Feedback and escalation resolution
This process requires high communication accuracy, quick thinking, and patience to handle various customer scenarios efficiently.
🧾 Application & Interview Process
The recruitment process for Startek Work From Home Jobs 2025 is simple and fully online.
Step-by-Step Process:
- Application Submission:
Apply through verified job portals or Startek’s HR email/meet link.
👉 Direct Google Meet Link for interviews: https://meet.google.com/dpa-codb-nsj - Initial Screening:
Basic communication test and technical setup verification. - HR Interview:
A short video interview to assess communication skills, availability, and attitude. - Offer Letter & Onboarding:
Selected candidates receive offer letters via email and must attend an online induction session. - Training:
Paid training provided before live process handling.
📩 Tip: Keep your E-Aadhaar, educational certificates, and ID proofs ready for quick onboarding.
🌐 About Startek’s Work Culture
At Startek, associates aren’t just employees — they are part of a global family that thrives on innovation, integrity, and customer success.
🌟 Startek’s Core Values:
- People First: Employees are central to every decision.
- Excellence: Continuous learning and skill development encouraged.
- Integrity: Honest, transparent communication at every level.
- Innovation: Smart use of technology to deliver great customer experiences.
The company fosters a supportive, growth-oriented environment where associates can learn new tools, interact with international clients, and develop leadership skills over time.
🧭 Benefits of Joining Startek
| Benefit | Description |
|---|---|
| 💼 Global Brand Exposure | Work with one of the world’s top CX providers. |
| 🏠 Work From Home | Convenient, flexible, and safe. |
| 📚 Training Support | Free onboarding and communication training. |
| 💬 Professional Growth | Opportunities to upskill into senior or quality roles. |
| 🧘♀️ Work-Life Balance | Fixed shifts and rotational offs. |
| 💵 Steady Income | Guaranteed ₹14,000 in-hand every month. |
📍 Hiring Office Details
Startek (Aegis Customer Support Services Pvt. Ltd.)
Lower Ground Floor, LG A5-A8, Art Guild House,
Phoenix Market City, LBS Marg,
Kurla West, Mumbai, Maharashtra, India
This is a remote hiring process, but Startek’s headquarters manage all onboarding and verification activities from its Mumbai office.
⚠️ Important Notes for Applicants
- Ensure your internet connection and laptop meet the required specifications before applying.
- Maintain a quiet and distraction-free environment for work and interviews.
- Do not apply if you’ve already worked with Startek in this process.
- Be available for rotational shifts and flexible work timings.
- Candidates on 3-month probation cannot take extended leaves.
✅ Conclusion: Step Into Your Career with Startek Work From Home Jobs 2025
If you’re passionate about communication, problem-solving, and providing great customer service, this is your chance to start your journey with Startek — one of the world’s leading customer experience brands.
With a fixed salary of ₹14,000, professional training, and the opportunity to work from home for a reputed client like Zomato, this job offers both stability and growth.
🚀 Apply now through the official Google Meet link — and take your first step toward a rewarding customer service career with Startek!
📌 Quick Links
🔗 Important Links
- 💼 Apply via Google Meet: https://meet.google.com/dpa-codb-nsj
- 🌐 Official Website: https://www.startek.com
- 📧 HR Email (if required): recruitment@startek.com
🏷️ SEO Tags & Keywords
#StartekJobs2025 #StartekWorkFromHome #ZomatoVoiceProcess #CustomerServiceJobs #StartekHiring #WorkFromHomeBPOJobs #CustomerSupportJobs #StartekCareers #VoiceProcessJobs #StartekRecruitment #RemoteJobsIndia #BPOJobsFromHome #StartekIndia #CustomerAssociateJobs #ZomatoSupportJobs
I’m very much interested this job
I want a wfh job for gain experience before completing my graduation
Lot of jobs available, please check our channel and apply