💬 Uber Hiring 2025: Community Operations Specialist (Social Media Response) – Hyderabad
🌟 Introduction: Be the Voice of Uber on Social Media
If you’ve ever admired how global brands like Uber manage their customer experience across Twitter, Instagram, and Facebook — here’s your chance to be a part of that team!
Uber is hiring Community Operations Specialists (Social Media Response Team) for its Hyderabad office. This is an exciting role where you’ll handle real-time customer interactions, resolve issues raised on social media, and uphold Uber’s commitment to service excellence.
From managing high-profile rider concerns to responding to trending viral posts, this role is ideal for those who love communication, problem-solving, and the fast-paced world of social media.
🚗 About Uber: Moving the World Forward
Uber Technologies Inc. is a global leader in mobility and logistics — connecting people through rides, deliveries, and more in over 70 countries.
Uber’s mission is simple yet powerful:
“To reimagine the way the world moves for the better.”
At Uber, innovation drives everything. The company’s success is powered by people who bring bold ideas, embrace challenges, and make an impact on a global scale.
Now, with its Community Operations (CommOps) team, Uber ensures that both riders and driver-partners have a seamless experience — not just through the app, but also across digital channels and social platforms.
💼 About the Role: Community Operations (Social Operations Response Team)
The Social Operations Response Team (SORT) at Uber is responsible for handling rider and driver-partner concerns across multiple digital touchpoints — Twitter (X), Instagram, Facebook, emails, and phone calls.
You’ll be part of the team that’s on the frontline of Uber’s brand reputation, ensuring customer concerns are resolved quickly, professionally, and empathetically.
| Position | Community Operations Specialist (Social Media Response Team) |
|---|---|
| Company | Uber Technologies Inc. |
| Location | Hyderabad, India |
| Work Mode | Hybrid (Partial Remote Flexibility) |
| Experience Required | Freshers / Experienced |
| Employment Type | Full-Time |
| Department | Community Operations / Social Media Support |
| Industry | Mobility & Tech Support |
| Application Mode | Online (Uber Careers Page) |
📋 What You’ll Do (Key Responsibilities)
This is a dynamic role involving communication, crisis management, and brand representation on social media.
🗣️ 1. Social Media Ticket Handling
- Respond to rider and driver queries raised on social platforms such as Twitter, Instagram, and Facebook.
- Handle high-profile or influencer escalations with tact, empathy, and professionalism.
- Represent Uber’s brand voice and maintain a calm, helpful tone in all interactions.
⚡ 2. Escalation Management
- Collaborate with internal teams such as IRT (Incident Response Team), ECR (Executive Customer Relations), Cross Support, and COE (Center of Excellence).
- Manage safety-related and high-priority escalations on social media with urgency.
- Handle special cases like CEO escalations or stakeholder communications.
📞 3. Customer Communication
- Provide top-notch email and phone support when required.
- Treat riders and driver-partners equally, ensuring every concern receives attention.
- Demonstrate empathy and patience while handling sensitive cases.
🧠 4. Process Optimization
- Identify gaps in the current social support process.
- Suggest and build new workflows to improve response time and quality.
- Contribute to knowledge sharing and support innovation within the CommOps team.
📊 5. Data Analysis & Insight Generation
- Track social media trends and report viral posts or emerging issues to internal teams.
- Use Excel, Google Sheets, and other tools to create data summaries and RCA (Root Cause Analysis) reports.
- Generate insights to improve policies and enhance user satisfaction.
🧩 Basic Qualifications
To be eligible for this role, candidates must meet the following basic criteria:
- 🎓 Education: Bachelor’s Degree (any discipline)
- 💬 Communication: Excellent written and verbal English skills
- 💻 Tech Skills: Basic to intermediate knowledge of Excel, Word, Google Drive, and Slides
- 🧍 Professionalism: Calm, composed demeanor in high-pressure situations
- ⏰ Availability: Flexible to work on morning, evening, or weekend shifts
🏅 Preferred Qualifications & Bonus Points
Uber is looking for smart, tech-savvy communicators who can think on their feet and handle multiple priorities.
Preferred Skills
| Skill Area | Description |
|---|---|
| 💬 Social Media Expertise | Strong understanding of Twitter, Instagram, and Facebook interactions |
| 💡 Trend Awareness | Ability to monitor and manage viral content |
| 🧩 Data Reporting | Experience using Google Sheets, Slides, and analytics tools |
| 🧠 Empathy & Presence of Mind | Handle safety issues and sensitive topics tactfully |
| 🎯 Process Thinking | Identify process improvements for faster issue resolution |
| 🗣️ Voice Communication Skills | Confident on calls with customers from diverse backgrounds |
| 🧾 Documentation | Prepare insights, summaries, and trend reports for management |
🤝 What You’ll Bring to the Role
Uber’s Community Operations team is all about being proactive, reliable, and human.
To succeed here, you’ll need:
- Strong customer-first mindset
- Willingness to work in dynamic, high-energy environments
- Cultural awareness — you’ll talk to people from all walks of life
- Curiosity to learn and adapt quickly
- Confidence to represent Uber publicly on digital platforms
🧠 Tools & Platforms You’ll Use
- Twitter/X, Facebook, Instagram (for public interactions)
- CRM systems (internal ticketing tools)
- Google Drive Suite (Docs, Sheets, Slides)
- Excel / Word for reports
- Internal Uber Dashboards for tracking cases and performance
💬 A Day in the Life of a Community Operations Specialist
Every day brings a mix of challenges and rewards.
You might begin by checking Uber’s social media handles for new posts or mentions. Soon, you could be responding to a viral safety issue, coordinating with the IRT team, and communicating updates to a journalist or celebrity.
In another hour, you could be analyzing support patterns or preparing a Root Cause Analysis (RCA) report.
By the end of your shift, you’ll have directly contributed to protecting Uber’s brand reputation and ensuring that every customer feels heard.
💰 Compensation & Work Environment
| Category | Details |
|---|---|
| Role Type | Full-Time, Permanent |
| Work Model | Hybrid (2–3 days in office/week) |
| Location | Hyderabad, India |
| Compensation | Competitive salary based on skills and experience |
| Growth Path | Clear promotion routes within Uber’s Operations & Social Engagement teams |
Uber also provides:
✅ Health and wellness benefits
✅ Employee assistance programs
✅ On-the-job training and certifications
✅ Work-life flexibility and diversity initiatives
🌍 Why Join Uber?
Working at Uber isn’t just a job — it’s a mission-driven career.
Here’s why professionals love working with Uber:
- 🌎 Global Impact: Interact with millions of users and represent a world-famous brand.
- 🧠 Learning Culture: Get trained by industry experts in communication, analytics, and brand management.
- 🚀 Growth Potential: Opportunities to move into leadership, process, or content roles within Uber’s CommOps organization.
- 💬 Dynamic Work: Every day is different — no two customer interactions are ever the same.
- ❤️ Inclusive Environment: Uber embraces diversity and ensures equal opportunity for all.
“At Uber, we don’t just move people — we move ideas forward.”
📆 How to Apply
Applying is simple and fully online.
Step-by-Step Application Process:
- Visit the official Uber Careers Page.
- Search for “Community Operations – Hyderabad” or “Social Media Response Team.”
- Click Apply Now and log in with your credentials.
- Fill in your personal and educational details.
- Upload your latest resume and cover letter.
- Submit the application and wait for confirmation via email.
📧 Shortlisted candidates will be contacted for further interviews.
🧾 Selection Process
Uber follows a structured hiring process designed to evaluate both skill and personality fit.
Hiring Stages:
- Application Review – Screening based on resume and experience.
- Written Test / Task – May include scenario-based questions on communication or customer response.
- Interview Round – Focused on your problem-solving, empathy, and social media awareness.
- Final Round – Culture fit and team interaction.
💬 Tip: Highlight your communication experience and examples where you handled tough customer situations gracefully.
📊 Quick Recap
| Feature | Details |
|---|---|
| Company | Uber Technologies Inc. |
| Role | Community Operations Specialist |
| Location | Hyderabad, India |
| Work Type | Hybrid |
| Department | Social Media Response / Support |
| Education | Graduate |
| Experience | 0–3 Years |
| Key Skills | Communication, Empathy, Social Media Awareness |
| Apply Link | Uber Careers |
📌 Quick Links
💬 Final Thoughts: Become the Voice of Uber
The Community Operations Specialist role at Uber is more than customer support — it’s about representing one of the world’s most iconic brands with empathy, speed, and professionalism.
If you’re someone who thrives in dynamic environments, understands social media culture, and wants to make a real difference, this is a golden opportunity to join Uber’s growing team in Hyderabad.
You’ll not only build communication and data analysis skills but also contribute to improving global customer experience — one message at a time.
🚀 Call-to-Action
✅ Apply Now:
Visit Uber Careers – Community Operations, Hyderabad and submit your application today.
💡 Pro Tip:
Highlight your social media knowledge, writing skills, and empathy-driven communication in your resume — these are what make Uber’s Community Operations professionals stand out.
“💬 Uber Hiring 2025 | Community Operations (Social Media) | Hyderabad | Apply Now”)
