📞 Reliance Jio Hiring 2025: Work From Home Customer Service Jobs – Apply Now!
🌟 Introduction: A Central Govt Job Alternative with India’s Biggest Telecom Brand
In India’s rapidly expanding digital era, Reliance Jio continues to be at the forefront of innovation — connecting millions through high-speed networks and world-class customer service.
Now, Jio is hiring Customer Service Advisors to join its growing support team. If you’re someone with excellent communication skills, a passion for helping customers, and a desire to work with one of India’s largest telecom giants, this is your chance.
The best part?
💻 It’s a Work from Home opportunity with great pay, flexible shifts, and long-term growth potential.
Let’s explore everything you need to know about this role — eligibility, requirements, salary, and how to apply successfully.
🏢 About Reliance Jio: Powering India’s Digital Transformation
Founded in 2016, Reliance Jio Infocomm Limited revolutionized India’s telecom landscape by making high-speed 4G data accessible and affordable to every Indian household.
Today, Jio is more than just a telecom company — it’s a digital ecosystem driving connectivity, entertainment, fintech, and enterprise solutions.
With over 450 million subscribers, Jio has become a symbol of India’s digital revolution. Working here means being part of a forward-thinking organization that values customer satisfaction, technology, and excellence.
“Jio isn’t just a brand — it’s a movement to connect, empower, and transform India digitally.”
💼 About the Role: Customer Service Advisor
Reliance Jio is inviting applications for the position of Customer Service Advisor, under the Customer Success and Operations department.
This is a remote position, giving you the flexibility to work from home while serving Jio’s customers nationwide.
| Position | Customer Service (Advisor) |
|---|---|
| Company | Reliance Jio |
| Location | Remote (Hiring from non-metro cities only) |
| Experience Required | 1–6 years (Minimum 6 months BPO experience required) |
| Job Type | Full-Time, Permanent |
| Department | Customer Success, Service & Operations |
| Industry Type | Telecom / ISP |
| Role Category | Customer Success |
| Openings | 20+ |
📋 Job Description: What You’ll Do
As a Customer Service Advisor, you’ll be the voice of Jio — resolving customer queries, ensuring satisfaction, and maintaining Jio’s commitment to service excellence.
You’ll handle chat, email, and voice-based support (blended process) for inbound and outbound customer communications.
Your Key Responsibilities:
- Handle customer queries related to orders, billing, and account details through chat, email, or calls.
- Provide accurate information and timely resolutions to customers.
- Maintain empathy, professionalism, and patience in every interaction.
- Document all conversations accurately using the company’s CRM tools.
- Escalate complex issues to senior teams when necessary.
- Maintain performance standards for quality, communication, and turnaround time (TAT).
- Follow company policies, shift schedules, and performance metrics consistently.
💬 “At Jio, you don’t just answer questions — you help customers stay connected to what matters most.”
🧠 Who Can Apply?
Reliance Jio is looking for energetic, customer-focused professionals who can bring clarity and confidence to every customer interaction.
Eligibility Criteria:
- Experience: Minimum 6 months of BPO experience (Voice or Non-Voice).
- Education: Graduate or undergraduate (Graduation not mandatory).
- Communication: Excellent English verbal and written communication skills are essential.
- Age Limit: 18 to 38 years.
- Location: Candidates from non-metro cities only are eligible.
- Technical Setup: Must have a laptop and a reliable broadband internet connection.
- Other Requirements:
- Must not be a pursuing student.
- Must be flexible to work rotational shifts (including night shifts).
- Should be ready to work 6 days a week with one rotational off.
💻 Work Mode: Fully Remote
This is a Work from Home (Remote) opportunity.
All communication, training, and workflow will be conducted online.
You’ll interact with customers via chat, email, and calls, supported by internal digital tools.
To perform effectively, you’ll need:
- Laptop/Desktop with webcam
- High-speed internet connection
- Headset with clear microphone
- Quiet workspace
Jio provides complete onboarding and virtual support for new hires.
💰 Salary & Benefits
| Component | Details |
|---|---|
| Salary Range | ₹2.5 LPA – ₹3.5 LPA (Based on experience & skills) |
| Incentives | Performance-based bonuses |
| Work Days | 6 days/week |
| Shift Timings | Rotational (includes night shifts) |
| Weekly Off | 1 rotational day off |
| Employment Type | Full-time, Permanent |
💡 Your take-home pay grows as your customer satisfaction and quality performance improve. Consistent performers can also move up to senior customer support or quality assurance roles.
💬 Skills You’ll Need to Succeed
| Skill Area | Details |
|---|---|
| 💬 English Communication | Strong verbal and written English required |
| 🧩 Customer Handling | Ability to handle chat, email, and calls confidently |
| ⏱️ Time Management | Handle multiple conversations efficiently |
| ❤️ Empathy & Patience | Listen carefully and respond professionally |
| 💻 Technical Proficiency | Comfortable using computer systems, MS Office, and CRM tools |
| 📚 Adaptability | Comfortable with shift timings and fast-paced environments |
| 🤝 Team Collaboration | Work smoothly with remote colleagues and supervisors |
🧭 Why Choose Jio’s Customer Service Role
There are plenty of BPO jobs out there, but working with Reliance Jio gives you something extra — credibility, growth, and the chance to be part of a national brand that’s transforming India digitally.
Here’s Why This Role Stands Out:
- Work from Home:
Enjoy a flexible schedule without daily commutes. - Reputed Brand:
Work with India’s largest telecom network, trusted by millions. - Skill Development:
Get trained in customer management, communication, and CRM systems — skills that boost your long-term career prospects. - Performance Growth:
Earn incentives and promotions based on merit and consistency. - Professional Environment:
Work in a culture that values learning, quality, and respect.
🎓 Educational & Professional Background
| Criteria | Requirement |
|---|---|
| Minimum Education | Undergraduate or Graduate (any stream) |
| Experience | 0.6 to 6 years in BPO or customer service |
| Preferred Experience | International Voice / Chat / Blended Process |
| Industry | Telecom / ISP |
| Department | Customer Success, Service & Operations |
| Employment Type | Full-Time (Permanent) |
Fresh graduates or professionals from smaller cities looking to enter the customer service field are highly encouraged to apply.
⚙️ Work Process: Blended Model
This role involves handling both chat/email and voice (inbound/outbound) interactions.
Inbound Tasks:
- Respond to customer questions about plans, billing, or service interruptions.
Outbound Tasks:
- Follow up with customers for resolution confirmation or feedback.
Non-Voice Tasks:
- Managing live chat or email queues to resolve simple technical or account-related queries.
This balanced mix ensures variety and keeps your day dynamic.
📞 How to Apply for Reliance Jio Customer Service Job
Applying is simple and direct.
Step 1:
Update your latest resume/CV highlighting your BPO experience and communication skills.
Step 2:
Email your resume to:
📩 shraddha9.patil@ril.com
Step 3:
If shortlisted, you’ll receive a call or email from the recruitment team for further rounds.
Step 4:
Prepare for a short interview covering:
- Your communication skills
- Customer handling experience
- Basic technical questions
For Queries:
📱 Contact: +91 9653300508
⚠️ Tip: Be ready to demonstrate your spoken English proficiency during the interview. It’s the most critical selection factor.
🧾 Important Details at a Glance
| Feature | Details |
|---|---|
| Company | Reliance Jio |
| Job Title | Customer Service (Advisor) |
| Job Type | Full-Time, Permanent |
| Location | Remote (Hiring from non-metro cities) |
| Salary Range | ₹2.5 – ₹3.5 LPA |
| Experience Required | 6 months to 6 years (BPO preferred) |
| Shift | Rotational (including night shifts) |
| Weekly Off | 1 rotational day |
| Process | Blended – Chat, Email, and Voice |
| Contact | shraddha9.patil@ril.com / +91 9653300508 |
📌 Quick Links
💬 Final Thoughts: Your Gateway to a Career with India’s Telecom Leader
Working for Reliance Jio isn’t just another customer service job — it’s a chance to be part of India’s largest digital network and one of its most trusted brands.
You’ll gain global-level customer service exposure, communication skills, and professional discipline — all while working remotely and earning a stable income.
Whether you’re starting your career in customer support or returning to the workforce after a break, this role offers security, flexibility, and growth in one of the fastest-evolving sectors.
🚀 Call-to-Action
✅ Ready to Apply?
Send your resume now to shraddha9.patil@ril.com and mention Customer Service (Advisor) – Jio in the subject line.
📱 Need Help?
Contact the recruiter directly at +91 9653300508.
🕒 Hurry!
Limited positions available — apply today and kickstart your journey with Reliance Jio, the company redefining customer experience in India.
“📞 Work From Home with Jio | ₹3.5 LPA | Customer Service Job 2025 | Apply Now”?
