Introduction: Why the Apna Customer Support Manager Role Matters Today
If you are looking for a remote customer support manager job in India, the newly listed Apna Customer Support Manager position could be a game-changing opportunity. With India’s gig economy and digital hiring ecosystem expanding rapidly, companies like Apna are redefining how customer support, recruitment, and professional networking work at scale.
Founded in 2019, Apna has quickly grown into India’s largest professional networking and jobs platform, serving over 250 million users from the country’s rising working class. This role is not just about answering calls or responding to chats—it’s about being the voice of a platform that connects millions of Indians to livelihoods.
In this detailed guide, we’ll break down everything you need to know about the Apna Customer Support Manager job, including responsibilities, qualifications, skills, work environment, and how you can stand out among 100+ applicants.
About Apna: Powering Livelihoods at Scale
Apna’s mission is simple yet powerful: connect people to opportunities and reduce the skill and employment gap in India.
What Makes Apna Unique?
- Supports 250M+ users across India
- Enables hyperlocal job discovery
- Helps employers hire for 70+ roles within 48 hours
- Backed by global investors like Insight Partners, Tiger Global, Lightspeed India, Sequoia Capital, Rocketship.vc, and Greenoaks Capital
- Raised $190+ million in funding
By joining Apna as a Customer Support Manager, you become part of a high-impact organization that directly influences how people find jobs, grow skills, and build careers.
Apna Customer Support Manager Job Overview
| Job Detail | Information |
|---|---|
| Job Role | Customer Support Manager |
| Company | Apna |
| Location | Remote (India) |
| Employment Type | Full-time |
| Work Schedule | 6-day rotational shifts |
| Shift Timings | 9:00 AM – 7:00 PM (flexible up to 9 PM) |
| Experience Required | 1–5 years |
| Applicants | 100+ |
This role is ideal for professionals who enjoy front-line customer interaction, problem-solving, and working in a fast-paced digital environment.
Key Responsibilities of a Customer Support Manager at Apna
The Apna Customer Support Manager role is hands-on and customer-focused. You will be the first point of contact for users seeking assistance across multiple channels.
Core Responsibilities
- Handle customer inquiries through calls, emails, and chats
- Provide accurate, timely, and empathetic responses
- Maintain professionalism while resolving customer issues
- Collaborate with internal teams to escalate and close tickets efficiently
- Use CRM tools, ticketing systems, and chat software to track interactions
- Analyze customer problems and offer proactive solutions
- Ensure customer satisfaction and timely resolution
- Handle escalations and work effectively within a team environment
- Work with a camera on throughout the day, as per company policy
This role demands consistency, patience, and a strong sense of accountability.
Eligibility & Qualification Criteria
Before applying, ensure you meet the mandatory eligibility requirements for the Apna Customer Support Manager job.
Educational Qualification
- Graduation is mandatory
- Preference given to candidates with backgrounds in:
- Recruitment
- BPO / KPO
- Customer Success
- Call Centers
- SaaS-related roles
Work Experience
- 1 to 5 years of relevant experience
- Minimum 2 years in a front-line customer support role
- Experience in chat or call processes is highly preferred
Essential Skills Required for the Role
Apna is looking for candidates who are not only skilled but also adaptable and customer-centric.
Language & Communication Skills
- Fluent in English and Hindi
- Clear verbal and written communication
- Ability to explain solutions simply and effectively
Technical & Operational Skills
- Typing speed of at least 30 words per minute
- Comfortable using:
- Excel
- CRM systems
- Ticketing tools
- Chat software
- Zoom, Google Meet, Calendly
Work-from-Home Readiness
- Personal laptop
- Stable Wi-Fi connection (minimum 30 Mbps)
- Dedicated home office setup
- Ability to work independently without supervision
Work Schedule & Environment
The Apna Customer Support Manager role follows a structured yet demanding schedule.
Working Hours
- 6-day working week
- Rotational shifts with two rotational weeks off
- Shift timing: 9:00 AM to 7:00 PM
- Future flexibility required for 9:00 AM to 9:00 PM window
Additional Expectations
- Willingness to work weekends and extended hours
- Ability to adapt to changing schedules
- Commitment to the role for a minimum duration
- Availability to start within one month
This position is best suited for professionals who thrive in structured environments and can manage workload efficiently.
Who Should Apply for This Role?
This job is a strong fit if you:
- Have experience in customer support, BPO, or call center roles
- Are comfortable handling high volumes of customer queries
- Enjoy solving problems and helping users succeed
- Want to work with a fast-growing Indian startup
- Are looking for a stable remote full-time job
It may not be ideal if you prefer fixed working hours or minimal customer interaction.
How to Stand Out Among 100+ Applicants
With over 100 applicants already, standing out is crucial.
Tips to Improve Your Chances
- Highlight chat and call handling experience clearly in your resume
- Emphasize English and Hindi fluency
- Mention familiarity with CRM and ticketing tools
- Showcase your ability to handle escalations and customer satisfaction metrics
- Demonstrate stability and commitment in previous roles
A well-structured resume focusing on results and customer impact can significantly improve your visibility.
Career Growth at Apna
Working at Apna offers exposure to:
- Large-scale customer operations
- India’s evolving job-tech ecosystem
- Cross-functional collaboration with product and tech teams
For professionals in customer support, this role can open doors to:
- Customer Success leadership roles
- Operations management
- Training and quality roles
- SaaS support careers
Conclusion: Is the Apna Customer Support Manager Job Worth It?
The Apna Customer Support Manager job is more than just a support role—it’s an opportunity to contribute to a platform that directly impacts millions of lives. With remote work flexibility, structured processes, and strong backing from global investors, Apna offers a solid environment for customer support professionals seeking stability and growth.
If you meet the eligibility criteria and are comfortable with rotational shifts and front-line responsibilities, this role can be a valuable step forward in your career.
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