💼 Adobe Hiring 2025: Customer Success Manager – Digital Sales (Remote, Noida)
🌟 Introduction: Where Creativity Meets Opportunity
For decades, Adobe has been synonymous with creativity, design, and innovation. From Photoshop to Acrobat and Premiere Pro, Adobe products power the world’s creative professionals and businesses alike.
And now, Adobe is looking for passionate professionals to join its growing Digital Sales team as Customer Success Managers — a role that bridges customer relationships, business growth, and cutting-edge digital experiences.
This opportunity, based in Noida (with a remote work option), is ideal for those who thrive on communication, relationship-building, and helping businesses get the best out of technology.
If you’ve ever dreamed of working with a globally respected tech brand that values innovation, inclusivity, and excellence, this might be your perfect fit.
🏢 About Adobe: Empowering Creativity Worldwide
Adobe Inc. is a global technology leader transforming how people create, connect, and engage with digital experiences. From individual creators to global enterprises, Adobe provides the world’s most advanced creative, marketing, and document management tools.
Its flagship products like Photoshop, Illustrator, Premiere Pro, Acrobat DC, and Adobe Creative Cloud are industry standards used by millions of professionals worldwide.
“At Adobe, we believe creativity empowers transformation — personal, professional, and global.”
The company is headquartered in San Jose, California, and operates in over 40 countries. In India, Adobe has a strong presence in Noida and Bengaluru, with a culture known for innovation, inclusivity, and continuous learning.
💼 The Opportunity: Customer Success Manager – Digital Sales
Position: Customer Success Manager (Digital Sales)
Location: Noida, Uttar Pradesh, India (Remote flexibility)
Job Type: Full-time
Experience Level: Mid-Level
Department: Digital Media – Sales / Customer Success
Reports To: Senior Manager, Digital Sales
This role is a perfect blend of customer relationship management, strategic sales, and data-driven decision-making. As a Customer Success Manager, you’ll act as the voice of Adobe to its SMB (Small and Medium Business) clients in North America, helping them leverage Adobe’s suite of digital media solutions.
Your mission is simple — ensure every customer extracts maximum value from Adobe’s tools and continue to grow their relationship with the brand.
🎯 What You’ll Do (Key Responsibilities)
The role of a Customer Success Manager (Digital Sales) goes beyond traditional account management. You’ll play an active part in driving business growth through empathy, insight, and customer partnership.
Here’s a breakdown of your core responsibilities:
🗣️ 1. Build and Maintain Relationships
- Manage strong, trust-based relationships with North American SMB customers.
- Serve as the key contact for post-sales engagement and product adoption.
- Deliver proactive outreach, product education, and ongoing support.
💡 2. Lead Value-Based Conversations
- Conduct meaningful conversations centered on customer goals and outcomes.
- Demonstrate how Adobe’s Digital Media solutions (like Creative Cloud, Acrobat, or Adobe Express) can enhance productivity and creativity.
- Focus on value selling, not just transactional sales.
📈 3. Drive Revenue Growth
- Identify upsell and cross-sell opportunities by analyzing customer usage data.
- Engage customers likely to expand their product portfolio — such as adding Adobe Sign, Stock, or Frame.io.
- Manage the opportunity pipeline, ensuring accurate forecasts and timely follow-ups.
📊 4. Execute Marketing Qualified Leads (MQLs)
- Handle leads provided by marketing teams and convert them within the defined SLA.
- Collaborate with marketing and solution specialists to maximize conversion.
🤝 5. Collaborate Across Teams
- Work closely with Solution Specialists, Product Teams, and Technical Support to resolve customer issues swiftly.
- Align with internal teams to ensure seamless onboarding and retention experiences.
🧾 6. Customer Research & Reporting
- Review customer contracts, purchasing history, and usage trends to identify expansion potential.
- Prepare detailed reports for leadership with insights and recommendations.
“Your success is measured by your ability to turn customers into advocates — and renewals into long-term partnerships.”
🧠 What You’ll Need to Succeed
Adobe looks for professionals who are strategic, empathetic, and growth-driven — individuals who can combine strong business acumen with exceptional communication.
Qualifications:
- Bachelor’s degree (any relevant field) or equivalent practical experience.
- Proven experience in customer success, account management, or digital sales.
- Demonstrated success in value-based or solution-oriented selling.
Skills and Competencies:
| Skill Area | Details |
|---|---|
| 💬 Communication Skills | Excellent English communication (verbal & written). |
| 🤝 Relationship Building | Ability to create genuine, trust-based customer relationships. |
| 📊 Analytical Mindset | Comfortable analyzing data and identifying business opportunities. |
| 🧩 Collaboration | Skilled at working with cross-functional global teams. |
| 💼 Sales Strategy | Experience implementing value-driven sales models. |
| 🧠 Product Knowledge | Understanding of Adobe’s Digital Media suite (or willingness to learn quickly). |
💰 Compensation & Benefits
Adobe offers a competitive package for this role, aligned with its global standards.
While the exact salary isn’t disclosed, Customer Success roles at Adobe typically offer ₹12 LPA – ₹20 LPA (depending on experience, performance, and region), along with generous employee benefits.
Perks You Can Expect:
- Remote flexibility and hybrid work options
- Health & wellness programs
- Stock purchase plans and annual bonuses
- Paid time off, holidays, and volunteering days
- Employee assistance programs
- Continuous learning & certification opportunities
- Equal growth opportunities across departments
“Adobe’s culture focuses on empowering employees — not just through pay, but purpose.”
🌍 Why Adobe?
There are countless reasons why professionals aspire to work at Adobe, but here are the most defining ones:
1. Global Impact
You’ll work with one of the most recognized software companies worldwide, helping transform how people create and communicate digitally.
2. Innovation-Driven Culture
Adobe invests heavily in R&D and empowers employees at every level to bring new ideas forward.
3. Diversity & Inclusion
Adobe believes that diverse perspectives lead to better innovation. It’s a workplace that values equality, respect, and opportunity for all.
4. Learning & Growth
With structured mentorship, certifications, and internal career paths, Adobe encourages continuous skill development and upward mobility.
5. Work-Life Balance
Remote flexibility, wellness initiatives, and a culture of empathy make Adobe one of the Top 10 Best Global Workplaces.
🧭 Step-by-Step: How to Apply
Ready to take your career to the next level with Adobe? Here’s how you can apply:
Step 1: Visit Adobe Careers
Go to the official Adobe Careers page and search for Customer Success Manager – Digital Sales (Noida).
Step 2: Review & Prepare
Read the job description carefully and tailor your resume to highlight:
- Customer success or sales experience
- Communication achievements
- Data-driven insights or process improvements you’ve led
Step 3: Submit Application
Click “Apply” and complete the online form. Attach your latest resume and cover letter that expresses your interest in customer success at Adobe.
Step 4: Interview Process
If shortlisted, you’ll go through:
- Initial HR Screening (skills and fit)
- Technical/Functional Round (sales & success scenarios)
- Manager Round (culture fit and growth discussions)
Step 5: Onboarding
Once selected, you’ll receive your offer letter and access to Adobe’s virtual onboarding program.
💡 Tip: Emphasize your ability to communicate with North American customers and experience in digital product environments.
📊 Quick Recap: Job Summary
| Feature | Details |
|---|---|
| Company | Adobe |
| Role | Customer Success Manager – Digital Sales |
| Location | Noida (Remote Flexibility) |
| Department | Digital Media Sales / Customer Success |
| Type | Full-Time |
| Experience | Mid-Level |
| Key Skills | Value-Based Selling, Customer Relationship Management |
| Reporting Region | North America SMB Customers |
| Official Website | www.adobe.com/careers |
📌 Quick Links
💬 Final Thoughts: Join Adobe and Redefine Digital Success
The Customer Success Manager – Digital Sales role at Adobe isn’t just a job; it’s a chance to be at the intersection of creativity, business, and technology.
You’ll engage with customers who use Adobe’s world-renowned tools, help them realize their goals, and grow their businesses — while being part of a company that values innovation and people equally.
Whether you’re a seasoned sales professional or a customer success expert ready to step up, Adobe offers a world-class environment to learn, earn, and lead.
🚀 Call-to-Action
✅ Ready to Apply?
Visit Adobe Careers – Customer Success Manager (Digital Sales) and submit your application today.
💡 Pro Tip:
Highlight your experience with digital sales, client communication, and growth initiatives — these are the core differentiators Adobe looks for.
🌍 Be Part of Something Bigger.
Join Adobe and help shape the world through digital experiences that inspire and empower millions.
“💼 Adobe Hiring 2025 | Customer Success Manager – Digital Sales | Remote Job | Apply Now”
